All our concierges are available exclusively online, and you may contact them through the information displayed previously.
Requests will be received and solved remotely and online.
Online purchases and payments will only be made with members previous authorization and will incur in additional transaction fees.
Once requests are confirmed received your concierge will provide an estimated waiting time for resolution.
All requests including physical displacement from office location to ran errands or any similar may incur in transportation fees that will be previously informed.
Approved requests will be from services related from our online directory.
Our exclusive monthly surprise box will be delivered to your selected address. Every membership from our loyalty plan will receive a distinct box.
Mi Concierge Online services are offered exclusively through an online platform and only under special circumstances and previous authorization the concierge will meet you personally if required. FaceTime and skype are also available services.
The use of our services for illegal transactions or requests (related to drugs, money laundering, fraud, scams, hacks, cyber crimes, human trafficking, terrorism, prostitution, violent actions or delinquency) are strictly prohibited and may incur in immediate cancellation of membership without reimbursement.
Our concierge team will go beyond to fully satisfy your requests otherwise will provide an honest reply. Uncompleted tasks will not affect your request count from your membership plan.
All terms and conditions are subject to modifications and updates will be notified to your email account.